Privacy Policy
Effective Date: August 13, 2026
Last Updated: August 13, 2026
Cool Electric (“Cool Electric,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, submit an estimate or contact request, make a payment, communicate with us, receive marketing communications, or otherwise interact with Cool Electric online.
1. Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of information.
Identifiers
This may include:
Name;
Email address;
Telephone number;
Mailing address;
Property address; and
Other contact information.
Commercial Information
This may include information about services requested, estimates, proposals, purchases, payments, and customer transactions.
Internet or Other Electronic Network Activity
This may include:
IP address;
Browser type;
Device type;
Operating system;
Pages viewed;
Referring website;
Date and time of visits;
Website interactions;
Approximate location information; and
Other information concerning interaction with our website.
Customer-Provided Project Information
We may collect information that you voluntarily provide regarding your electrical, solar, battery, generator, panel, or other project.
2. Information You Provide Directly
Information may be collected when you:
Submit a contact form;
Request an estimate;
Provide your name, telephone number, email address, or property address;
Communicate with us by email or telephone;
Make a payment;
Request services;
Subscribe to marketing communications;
Respond to marketing communications;
Submit information concerning a project; or
Otherwise voluntarily provide information to Cool Electric.
Please do not submit Social Security numbers, passwords, payment-card numbers, medical information, or other highly sensitive information through a general website contact form unless Cool Electric specifically requests it through an appropriate secure process.
3. Cookies, Pixels, and Similar Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies.
These technologies may be used to:
Operate and maintain the website;
Remember preferences;
Understand how visitors use the website;
Measure website performance;
Improve our services;
Maintain website security;
Detect fraud or abuse; and
Measure advertising and marketing effectiveness.
Cool Electric uses Meta/Facebook tracking technology, which may collect information about website interactions and may be used for advertising or measurement purposes.
We may also use other analytics or advertising technologies from time to time.
Your browser may provide controls for blocking, deleting, or limiting certain cookies and similar technologies.
4. How We Use Personal Information
We may use personal information for purposes including:
Responding to inquiries;
Providing estimates and proposals;
Scheduling and providing services;
Communicating with customers;
Processing payments;
Maintaining customer and project records;
Providing customer service;
Sending requested information;
Sending marketing communications where permitted;
Measuring and improving advertising;
Improving our website and services;
Maintaining security;
Detecting and preventing fraud or abuse;
Complying with legal obligations;
Enforcing agreements; and
Other purposes reasonably related to the purposes for which the information was collected.
We seek to collect, use, and retain personal information only as reasonably necessary for legitimate business and service purposes.
5. Online Payments
When you make a payment online, payment information may be processed by a third-party payment processor.
Cool Electric may receive transaction-related information necessary to identify and record a payment, but payment-card information may be processed directly by the applicable payment processor.
Third-party payment providers may have their own privacy policies and security practices.
6. Marketing Emails and Text Messages
If you provide your email address or telephone number, Cool Electric may use that information to communicate with you about your inquiry, estimate, project, services, or business relationship.
Where permitted by law, we may also use your contact information to send marketing communications.
You may opt out of marketing emails by using the unsubscribe instructions included in the email.
For marketing text messages, you may opt out using the instructions contained in the applicable message or by contacting Cool Electric.
Opting out of marketing communications does not necessarily stop non-marketing communications that are necessary to provide services, respond to an inquiry, administer a transaction, or communicate regarding an existing project.
7. How We Share Personal Information
We may disclose personal information to companies and individuals that help us operate our business or provide services.
Depending on the circumstances, these may include:
Website hosting providers;
Website developers;
Customer relationship management providers;
Email and communications providers;
Marketing and advertising providers;
Meta/Facebook and related advertising or analytics services;
Payment processors;
Accounting and professional advisers;
Equipment manufacturers;
Utilities;
Government agencies;
Permit authorities;
Financing providers when requested or authorized;
Subcontractors or project participants when reasonably necessary; and
Other service providers acting on our behalf.
We do not sell personal information as a conventional data-broker business.
However, certain online advertising or analytics activities, including the use of tracking technologies such as the Meta/Facebook pixel, may constitute “sharing” or another regulated disclosure of personal information under California law depending on the circumstances.
If applicable law requires an opt-out right for such activity, Cool Electric will provide the applicable mechanism.
8. Service Providers
Third-party service providers may process information on our behalf.
These may include providers of website hosting, email, customer management, payment processing, analytics, advertising, communications, security, and other business services.
Such providers may have access to personal information reasonably necessary to perform their services.
9. Information Retention
We retain personal information for as long as reasonably necessary for legitimate business purposes, including to:
Provide services;
Maintain customer and project records;
Complete transactions;
Resolve disputes;
Enforce agreements;
Meet legal, accounting, tax, licensing, insurance, and regulatory requirements; and
Protect our business and customers.
Retention periods vary depending upon the type of information and the purpose for which it was collected.
10. Information Security
Cool Electric uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we maintain.
However, no electronic transmission, Internet connection, or storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of information.
11. California Privacy Rights
California law may provide qualifying consumers with certain rights regarding their personal information.
Depending upon whether and how applicable California privacy laws apply to Cool Electric, these rights may include:
The right to know about personal information collected about you;
The right to request access to personal information;
The right to request deletion of personal information, subject to applicable exceptions;
The right to request correction of inaccurate personal information;
The right to opt out of certain sales or sharing of personal information;
The right to limit certain uses and disclosures of sensitive personal information where applicable;
The right to non-discrimination for exercising applicable privacy rights; and
Other rights provided by applicable law.
These rights are subject to statutory exceptions and verification requirements.
12. How to Submit a Privacy Request
To submit a privacy request, contact Cool Electric:
Email: dan@coolelectric.net
Phone: (530) 444-0502
Mail: Cool Electric, 1881 Wild Cat Ct, Cool, CA 95614
When submitting a request, please provide sufficient information for us to understand and process the request.
We may request additional information reasonably necessary to verify your identity before fulfilling certain requests.
13. Privacy Requests Through the Website
Where required by applicable California law, Cool Electric will provide an appropriate website method for submitting qualifying privacy requests.
Consumers may also contact us using the information provided in this Privacy Policy.
14. Authorized Agents
Where permitted by applicable California law, you may designate an authorized agent to submit a privacy request on your behalf.
Cool Electric may require reasonable proof of authorization and identity verification before processing the request.
15. Right to Non-Discrimination
Cool Electric will not unlawfully discriminate against a consumer because the consumer exercises a privacy right provided by applicable law.
16. Your Privacy Choices and Opt-Out Rights
If applicable California law requires Cool Electric to provide consumers with a right to opt out of the sale or sharing of personal information, we will provide an appropriate opt-out mechanism.
Where applicable, the website may provide a clearly accessible “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link.
Cool Electric will honor qualifying opt-out preference signals, including Global Privacy Control, where required by applicable law.
17. Sensitive Personal Information
Cool Electric generally does not request sensitive personal information through ordinary website forms.
Please do not submit sensitive personal information through a general contact form unless Cool Electric specifically requests the information through an appropriate secure process.
Where applicable law provides additional rights concerning sensitive personal information, Cool Electric will comply with those requirements.
18. Children's Privacy
Our website is not directed toward children under 13.
Cool Electric does not knowingly collect personal information from children under 13 through the website.
If you believe a child has provided personal information to Cool Electric, please contact us.
19. Third-Party Websites
Our website may contain links to third-party websites, including manufacturers, utilities, financing companies, payment providers, social-media platforms, review websites, and other organizations.
Cool Electric does not control third-party websites or their privacy practices.
Information collected directly by a third-party website is governed by that third party's privacy policy.
20. Social Media and Advertising
Cool Electric may use social-media and advertising services, including Meta/Facebook, to advertise our services, measure advertising effectiveness, and understand interactions with our website.
These services may collect information through cookies, pixels, tags, or similar technologies.
Their collection and use of information is also subject to their respective privacy policies and terms.
21. Do Not Track
Some browsers offer “Do Not Track” settings.
Because there is not a universally accepted standard for responding to every Do Not Track signal, our website may not respond to all such signals.
Where California law requires recognition of a qualifying opt-out preference signal, Cool Electric will comply with applicable requirements.
22. Changes to This Privacy Policy
Cool Electric may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or legal requirements.
When changes are made, the revised Privacy Policy will be posted on this website and the “Last Updated” date will be updated.
23. Contact Information
Cool Electric
1881 Wild Cat Ct
Cool, CA 95614
Phone: (530) 444-0502
Email: dan@coolelectric.net
Website: coolelectric.net
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us using the information above.
Last Updated: August 13, 2026